Our Principles
Designed with trauma in mind.
We design every interaction with trauma in mind.
Many immigrants flee conflict, persecution, and other traumatic circumstances in their country of origin only to face long waiting times, detainment, and family separation in the United States. Our immigrant-led team prioritizes this population's unique needs throughout Maya's user interface design. Every screen, notification, and inquiry ensures the emotional safety of immigrants in crisis.
We only store what we need.
We know user safety depends on Maya's data management practices, and that every piece of data we do not store cannot be exposed, breached, or stolen. Everything is encrypted. Emergency contacts' names and relationships are the only data we save because we need it to help you. Other sensitive information (answers to immigration forms, for example) never saves to Maya's servers, remaining in users' devices instead.
We build for the actual threat.
Every decision we make is to keep your data safe. We prevent unauthorized access to your data. Your account is yours. No one is able to access your information but you. If you choose to delete your data, it's gone forever.