OurPrinciples
Designed with trauma in mind.
We design every interaction with trauma in mind.
Maya users may be fleeing violence, detention, family separation, or systemic harm. We've designed every screen, notification, and question with the understanding that the process is difficult, even triggering, for immigrants in crisis.
We don't store what we don't need.
Maya helps you understand and complete immigration forms. It does not keep your answers. Your private information stays in your device and never saves to our servers. Every piece of data we choose not to store is data that can't be subpoenaed, breached, or compelled.
We protect what the government doesn't already have.
Your emergency contacts — their names, their phone numbers, and their relationship to you — are the most sensitive data on this platform and the only data that receives the highest level of encryption.
We believe immigrants deserve transparency.
We know your safety depends on Maya's data management practices. When we say "we don't have the data," that is a verifiable claim, not a policy we hope holds up.
We move to protect you.
Digital Rapid Response includes a daily wellness check. If you don't respond to a check-in, Maya notifies the emergency contacts you chose: people who can start looking for you immediately, before the system moves faster than your family can. They'll already know why they're hearing from us, because we told them when you added them. After the notification is sent, their contact information is deleted from our servers.
We build for the actual threat, not the appearance of security.
Security theater helps no one. Every security decision is measured against what actually happens during a detention, a device seizure, or a subpoena, not what sounds reassuring in a press release.